How do I get ahold of you?
Email Support - email@example.com
Allow up to 1-2 business days for a response to your inquiry. Emails sent during non-office hours will be handled on the following business day. We are open Monday through Friday 8:30am to 5:00pm PST.
How do I return an order?
Follow the prompts on the Returns Page, found at the bottom of the website.
What happens if I order something and it is out of stock?
We will fulfill when the product becomes in stock again. If you have problems with the duration, please email firstname.lastname@example.org. Likely, we will email you and let you know timeline for restocking or if an item has been discontinued or other options. Ordering something that is in fact out of stock is very unlikely.
Do your photos on the site match the product exactly?
Due to monitor settings, monitor pixel definitions, limitations of desktop scanners, digital photography, and dye lot variations, we cannot guarantee that the color you see on your screen as an exact color of the product. We strive to make our colors as accurate as possible, so that your products match exactly what you want, but screen images are intended as a guide only and should not be regarded as absolutely correct. All colors are approximations of actual colors. For best results, view this page with your color depth set to 16-bit (thousands of colors) or higher.
I entered in the wrong address, what do I do?
Contact email@example.com immediately. We begin processing orders right away but may be able to change the address if caught soon enough.
Do you ship to PO boxes or Military addresses?
Yes, of course we do!
There is a problem with my shipment, what do I do?
If your shipment is held up with your carrier, contact them directly as they may need specific direction on where to deliver your order. In some cases the carrier will need to update your address which will result in an up-charge. Inversion Layers is not responsible for paying this up-charge. To avoid the up-charge, ask the carrier to hold the shipment at the nearest location for you to pick up.
My order never arrived? Lost or stolen shipments?
Inversion Layers is not responsible for lost or stolen shipments. You will be responsible for filing a claim with the carrier. Once your claim has been filed, please contact us directly at firstname.lastname@example.org with information regarding your situation and your claim number.
Where are Inversion Layers products made?
Inversion Layers products are made in the following countries: United States and Nicaragua. If you are interested in knowing where a specific item is made, please contact us directly through email@example.com.
I need to cancel or change my order.
We begin processing your order immediately upon receipt. For this reason, we will not be able guarantee cancellations or changes to your order once you have submitted it. If you decide you do not want the merchandise, non-international orders are eligible for a return by mail. Please be sure to double check the address is correct before order submission. You can start a return by emailing us at firstname.lastname@example.org.
I washed my shirt and it shrunk, can I return it?
Sorry, we do not offer returns/exchanges for non-resell-able or used/worn merchandise.
Is your site secure?
What type of payment methods do you accept?
Visa, MasterCard, American Express, Discover and PayPal.
What happens if I found product on your site for $0?
Sorry this is an error. Our system will not allow zero dollar orders and that product will be cancelled from your order.
Where are you guys located?
We have multiple locations including San Diego, CA and Arizona and DeLand, FL.
Do you have any discount codes available?
Sign up to be a member (bottom right hand corner of the footer on our site) and stay updated on all promotions and discounts! Also, keep an eye out on our social media!
Are you experiencing any COVID-19 related issues?
Due to COVID-19 and in the best interest and safety of our employees, all customer service inquiries will only be handled via online chat and email for the foreseeable future.
While we closely monitor the situation, our distribution center is still operational and website orders will still be processed. We anticipate some shipping delays but we are working to ensure we can continue operations for our customers.
The health, safety, and well-being of our employees, customers, and community are our number one concern and we have taken additional measures to protect against the risk of exposure. We appreciate your patience and understanding during this time.